Frequently Asked Questions

What products does Cardlumo sell?

Cardlumo offers a carefully selected range of trading cards, collectibles, sealed products, and related accessories. Product availability may change depending on inventory.

Where do you ship?

We currently ship within the United States only.

How much does shipping cost?

Standard shipping is free on eligible orders within the United States. Any available shipping options and costs will be displayed at checkout before payment.

How long will my order take to arrive?

Orders are processed within 1–2 business days. Standard delivery usually takes an additional 3–5 business days.

The estimated total delivery time is 4–7 business days. Business days exclude weekends and public holidays.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take up to 48 hours to appear after shipment.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order. We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.

What should I do if my address is incorrect?

Contact us immediately through our Contact Us page. If your order has not yet shipped, we will try to update the address. We cannot guarantee address changes after shipment.

Customers are responsible for providing a complete and accurate delivery address during checkout.

What is your return policy?

You may request a return within 30 days of receiving your order. Returned items must be unused, unopened, and in their original condition and packaging.

Some items may not be eligible for return where specified on the product page or where required by applicable law. Please review our Return and Refund Policy for complete details.

How do I start a return?

Contact our customer support team with your order number and the reason for your return. Do not send an item back before receiving return instructions.

When will I receive my refund?

After we receive and inspect your return, we will notify you of the decision. Approved refunds are issued to the original payment method, normally within 7 business days.

Your bank or payment provider may require additional time to display the refund.

What if my order arrives damaged or incorrect?

Please contact us promptly and include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

We will review the request and provide an appropriate solution.

Can I exchange an item?

Yes, exchanges may be accepted for eligible items. Contact us before returning anything so we can confirm availability and provide instructions.

What payment methods do you accept?

We accept the secure payment methods displayed at checkout. Available options may vary depending on your device and location.

Is my payment information secure?

Payments are processed through secure third-party payment providers. Cardlumo does not directly store your complete payment-card details.

Why was my order cancelled?

An order may be cancelled because of unavailable inventory, payment-verification issues, suspected fraud, an invalid delivery address, or a pricing error. If we cancel a paid order, a refund will be issued to the original payment method.

How can I contact Cardlumo?

You can contact us through our Contact Us page. Please include your order number when asking about an existing purchase so we can assist you more quickly.