Refund policy

Return and Refund Policy

Last updated: September 9, 2026

This policy explains which products may be returned, how to request a return or exchange, who pays return shipping and when refunds are issued for orders placed through cardlumo.com.

Returns at a Glance

Return window: 30 days from delivery

Return method: By mail

Return shipping: Free for approved returns

Return label: Prepaid label provided by email

Exchanges: Accepted, subject to availability

Restocking fee: None

Refund processing: Within 7 business days after inspection

Return Eligibility

You may request a return within 30 days after your order is delivered.

For a change-of-mind return, the product must be:

Unused and in the condition in which it was received

Complete with all included parts, accessories and inserts

In its original packaging where applicable

Securely packed for return shipping

Accompanied by proof of purchase or the order number

Products returned without prior authorization may experience delays.

How to Start a Return or Exchange

To request a return or exchange:

Email support@cardlumo.com within 30 days of delivery.

Include your order number, the product involved and whether you are requesting a return or exchange.

If the item is damaged, defective, incorrect or incomplete, include clear photographs of the product and shipping packaging.

We will review your request and email you the return instructions and a prepaid return label.

Pack the product securely and return it using the provided label.

Do not send a product to our business address unless our customer-support team specifically instructs you to do so.

Free Return Shipping

CARDLUMO pays return shipping for authorized returns and exchanges by providing a prepaid return label.

Please wait for our instructions before shipping the product. We cannot guarantee reimbursement for shipping purchased independently or for products sent to an unauthorized address.

We do not charge a restocking or return-processing fee.

Sealed Trading Card and Collectible Products

Factory-sealed trading cards and collectible products must remain unopened with their original factory seals intact to qualify for a change-of-mind return.

Once a factory-sealed product has been opened, its contents and original condition cannot be verified, and it cannot be returned solely because the customer changed their mind.

This restriction does not apply when the product arrives damaged, defective, incorrect or otherwise not as ordered.

Non-Returnable Products

We may be unable to accept a return when:

The return is requested more than 30 days after delivery

The product has been used, altered or damaged after delivery

Required parts, accessories or original contents are missing

A factory-sealed collectible product has been opened for a change-of-mind return

The product was marked as final sale before purchase, where permitted by law

The product was returned without authorization or to an incorrect address

These exclusions do not limit any rights or remedies available under applicable law for damaged, defective, incorrect or misrepresented products.

Damaged, Defective, Incorrect or Incomplete Orders

Include your order number, a description of the issue and clear photographs where applicable. Keep the product and its shipping packaging while we review the request.

Depending on the circumstances and product availability, we may provide:

A replacement

An exchange

A full refund to the original payment method

CARDLUMO pays any authorized return-shipping cost in these situations.

Exchanges

We accept exchanges for eligible products within 30 days of delivery, subject to availability.

If the requested replacement is unavailable, we will issue a refund to the original payment method after receiving and inspecting the returned product.

Refunds

After receiving and inspecting an authorized return, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 7 business days. Your bank, card issuer or payment provider may require additional time to post the funds to your account.

The refund includes the amount paid for the eligible returned product and any applicable sales tax. Standard U.S. shipping is free, so there is no original standard-shipping charge to refund.

Order Cancellations

To request a cancellation, contact us as soon as possible with your order number.

We will attempt to cancel orders that have not entered fulfillment. Cancellation cannot be guaranteed once an order has been packed, processed or transferred to the shipping carrier.

If the order has already shipped, you may request a return after delivery under this policy.

Contact Us

For questions or assistance with a return, exchange or refund:

CARDLUMO
2114 S Dupont Hwy
Camden, DE 19934
United States

Email: support@cardlumo.com
Phone: +1 (304) 918-2903