Privacy Policy

Last updated: September 9, 2026

This Privacy Policy explains how CARDLUMO (“we,” “us,” or “our”) collects, uses, discloses and retains personal information when you visit cardlumo.com, place an order, create an account, contact us or otherwise use our online store and related services (the “Services”).

Privacy at a Glance

We collect information needed to operate our store, process orders and provide customer support.

Payments are processed securely through Shopify and the payment providers displayed at checkout.

We do not store complete payment-card numbers or card-security codes.

We use service providers for ecommerce hosting, payments, shipping, security, analytics and advertising.

Your privacy rights may vary depending on where you live.

Privacy requests may be submitted to support@cardlumo.com.

Who We Are

CARDLUMO is an independent online trading card and collector supplies retailer serving customers in the United States.

Website: cardlumo.com
Business address: 2114 S Dupont Hwy, Camden, DE 19934, United States
Email: support@cardlumo.com
Phone: +1 (304) 918-2903

Personal Information We Collect

Depending on how you interact with our Services, we may collect:

Contact information: Name, email address, telephone number, billing address and shipping address.

Order information: Products viewed or purchased, cart activity, order history, returns, cancellations and payment confirmation.

Account information: Login details, preferences and account settings if you create an account.

Customer communications: Information included when you contact us, request support, submit feedback or start a return.

Device information: Device type, browser, network connection, IP address, cookie identifiers and similar technical information.

Usage information: Pages viewed, links selected, referral information and how you interact with our Services.

Payment Information

Payments are processed through Shopify and the payment providers displayed during checkout. Payment details are transmitted securely to the applicable payment processor.

CARDLUMO does not store complete payment-card numbers or card-security codes. We will never ask you to send complete card information, security codes or banking passwords by email, telephone or message.

How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us or submit information.

Automatically through cookies and similar technologies when you use our website.

From Shopify, payment processors, shipping carriers and other service providers supporting our operations.

How We Use Personal Information

We may use personal information to:

Process, verify, fulfill and deliver orders.

Provide order confirmations, shipping updates and tracking information.

Manage customer accounts, returns, refunds and cancellations.

Respond to customer questions, requests and feedback.

Maintain, secure and improve our website and checkout.

Detect, investigate and prevent fraud, abuse and unlawful activity.

Send promotional communications where permitted and manage your communication preferences.

Show and measure advertising, subject to applicable privacy choices.

Meet legal, tax, accounting and regulatory requirements.

Enforce our terms, policies and legal rights.

How We Disclose Personal Information

We may disclose personal information:

To Shopify and service providers supporting website hosting, payment processing, order fulfillment, shipping, customer service, analytics, security, advertising and IT operations.

To shipping carriers and other parties required to complete your order.

To business and advertising partners, subject to applicable privacy laws and opt-out rights.

When you request, direct or consent to the disclosure.

In connection with a merger, acquisition, financing, reorganization or sale of business assets.

To comply with applicable law, lawful requests or legal proceedings.

To protect CARDLUMO, our customers or others from fraud, harm or unlawful conduct.

We do not disclose personal information in exchange for money. Certain advertising activities may, however, be considered “selling,” “sharing” or targeted advertising under some U.S. state privacy laws.

Shopify

Our store is hosted by Shopify. Shopify collects and processes information about your access to and use of the Services to provide and improve its platform.

Information submitted through our store may be transmitted to Shopify and other service providers located outside your state or country. Shopify is responsible for its independent processing of personal information.

For more information, review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to:

Operate website and checkout features.

Remember preferences and shopping-cart contents.

Maintain security and prevent fraud.

Understand website performance and visitor activity.

Measure and personalize advertising where permitted.

You may manage cookies through your browser or the privacy options displayed on our website. Blocking cookies may affect some website and checkout functions.

Your Privacy Rights and Choices

Depending on your state of residence and applicable law, you may have the right to:

Request access to personal information we maintain about you.

Request correction of inaccurate personal information.

Request deletion of certain personal information.

Request a portable copy of certain personal information.

Opt out of qualifying sales, sharing or targeted advertising.

Withdraw consent where processing is based on consent.

Appeal a decision relating to a privacy request where applicable.

To submit a request, email support@cardlumo.com with the subject “Privacy Request.”

For an opt-out request, use the subject “Data Sharing Opt-Out.” You may also use any privacy-choice link displayed in our website footer.

We may need to verify your identity before completing a request. Authorized agents may be required to provide proof of authorization. We will not discriminate against you for exercising an applicable privacy right.

Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe link included in the message.

Even if you unsubscribe from marketing, we may continue sending necessary transactional communications concerning your orders, account, payments, deliveries or returns.

Global Privacy Control

Where required by applicable law, we recognize a valid Global Privacy Control signal as an opt-out request for the browser and device sending the signal.

Children’s Privacy

Our Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact support@cardlumo.com so we can review and address the request.

Data Security and Retention

We use reasonable administrative, organizational and technical measures intended to protect personal information. No security method is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to process orders, provide support, maintain business and tax records, prevent fraud, resolve disputes, comply with legal obligations and fulfill the purposes described in this policy.

Third-Party Links

Our Services may include links to websites or platforms operated by third parties. We do not control their privacy or security practices. Review the privacy policies of those third parties before providing information.

International Processing

Shopify and other service providers may process or store information outside your state or country. When required, personal information is transferred using legally recognized safeguards.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our Services, practices, technologies or legal requirements. The current version will be published on this page with a revised “Last updated” date.

Contact Us

For privacy questions or requests, contact:

CARDLUMO
2114 S Dupont Hwy
Camden, DE 19934
United States

Email: support@cardlumo.com
Phone: +1 (304) 918-2903